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 PARTICIPANTS CHARTER

 

 

Our partnering arrangement with our industry RTOs demonstrates that TES - TRAINING & EMPLOYMENT SOLUTIONS is committed to operating in accordance with the Australian Quality Training Framework Standards for RTOs.

    

This includes a commitment to principles whereby TES - TRAINING & EMPLOYMENT SOLUTIONS will:

  

  • Adhere to all relevant legislative requirements of the Federal, State and Territory governments. In particular, Workplace Health and Safety and Anti-Discrimination requirements will be met at all times.

  • Enrol participants in an ethical and responsible manner.

  • Rely upon an Access and Equity Policy which ensures that TES enrolment criteria and provision of training and assessment services comply with Equal Opportunity legislation and the spirit of a ‘fair go for all’.

  • Recognise the training qualifications issued by other RTOs.

  • Apply sound financial practices which protect student fees paid in advance.

  • Strive for excellence in our human resource standards and seek experienced and talented trainers, assessors and administration staff.

  • Be committed to providing quality service and a focus on continuous improvement.

  • Utilise sound management practices to ensure timely issue of assessment results and qualifications, which are appropriate to competencies achieved and issued in accordance with national guidelines.

 

TES - TRAINING & EMPLOYMENT SOLUTIONS also values feedback from clients, staff and organisations for incorporation into future programs.

 

WHAT LEGISLATION AND REGULATIONS DO TES - TRAINING & EMPLOYMENT SOLUTIONS OBSERVE?

 

TES - TRAINING & EMPLOYMENT SOLUTIONS must observe Australian, State and Territory laws governing:

 

  • Occupational health and safety
  • Workplace harassment, victimisation and bullying
  • Anti-discrimination, including equal opportunity and racial vilification
  • Privacy
  • Disability discrimination
  • Vocational education and training

 

WHAT LEGISLATION DOES THIS INCLUDE?

 

As an Australian business TES - TRAINING & EMPLOYMENT SOLUTIONS must observe the relevant safely laws that operate in each State & Territory. This includes the following Occupational Health and Safety acts:

 

 

  • The Workplace Health and Safety Act 1995 (Queensland)
  • Occupational Health and Safety Act 2000 (New South Wales)
  • Occupational Health and Safety Act 2004 (Victoria)
  • Occupational Health, Safety and Welfare (SafeWork SA) Amendment Act 2005 (South Australia)

 

From a Federal perspective, TES - TRAINING & EMPLOYMENT SOLUTIONS observes the following Acts to ensure the safety, well-being and privacy of staff and students:

 

 

  • Workplace Relations Act and Workplace Relations Amendment Act
  • Anti-discrimination Act
  • Equal Opportunity Act
  • Racial Vilification Act
  • Privacy Act
  • Disability Discrimination Act
  • Vocational Education and Training Act  

  

WHAT DOES THIS MEAN FOR STAFF AND STUDENTS?

 

 TES - TRAINING & EMPLOYMENT SOLUTIONS will meet all legislative requirements of State and Federal Governments and seek to protect the rights of staff and students to:

 

 Work and learn in a safe environment:

  • Use safe plant and equipment
  • Work and learn in a supportive atmosphere free from bullying, harassment and discrimination
  • Have personal information and other details of a sensitive nature remain confidential and
  • Work for or be trained by an organisation which complies with relevant standards of registration and seeks continuous improvement in all aspects of training and assessment.